Terms and Conditions

Thank you for your interest in Glad & Young Studio’s products and services. Please review our terms and conditions for custom items. 

The customer acknowledges that Glad & Young requires a 50% deposit for items over $200 to move items into production. The remaining balance of the invoice is due upon pickup. The customer agrees that they cannot receive their items until the invoice is paid in full. 

Customer acknowledges Research & Development fees are applied to custom products or sourcing of leathers.  

The customer acknowledges that deposits are non-refundable.

The customer acknowledges that each item is made to order and designed according to the specifications of the customer.

The customer acknowledges that Glad & Young Studio works on a three-week timeline for production. If items are placed within that order window, the customer is subject to increased pricing for rush items.

The customer acknowledges that custom stamped items are done by hand and may have slight variations.

The customer acknowledges that marbled products may vary from sample products shown. The customer acknowledges that all marbled items are unique, and no one item can be recreated. 

Glad & Young Studio is not liable for incorrect spelling or errors which are supplied by the customer and full payment is still required from the customer for any products or services, regardless of subsequent claims of errors or misspellings. Logos must be sent as native vector files (AI, EPS, PDF). You must have permission to use the logo and present proof of such permissions.  Images must be in illustration format to be made into a custom stamp. Glad & Young Studio offers in house illustration services for $65/hr. 

Glad & Young Studio is not liable for any damages that occur during shipping. We are not responsible for delays or loss by the shipping carrier after the item has been dropped off at the shipping carrier. 

There are no refunds for custom products. 

Custom branded products are non-refundable.